Terms and Conditions

Privacy & Security

Please visit the 'Privacy Policy' page for a full review of our privacy policy including information about cookies. You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to the data controller, Mr B. Gardiner, STD Pharmaceutical Products Ltd, Plough Lane Hereford, HR4 0EL. UK.

Returns & Refunds Iontophoresis machines

We believe it is important for you to have the opportunity to try the machine in your own time and therefore do not wish to state a fixed time period, however eight weeks should be sufficient time to try the machine.

It is important that you complete the initial phase of treatment with tap water which will take four weeks. If you are unhappy with the results after the initial phase then please call us to discuss alternative options e.g. using different water. If after trying these alternative options you are still unhappy with the results then providing the machine is in good order and in its original packaging we would accept the machine back and refund the purchase price less an administration fee. Please call for full details.

For the electrodes and sponge pockets we will accept and refund returns within 30 days provided the items are unopened and unused.

Returns & Refunds Sweatstop antiperspirants
We offer a 30 day money back guarantee If our product does not satisfy you in any way. It is important to follow the procedure below to claim your money back.
1. Our customer service needs to be consulted prior the return of the product. Please send us an email with your order number and the reason for return.
2. Your money back guarantee of 30 days is registered.
3. Unannounced returns within the 30 days money back guarantee will not be accepted.
4. We will give advice concerning the proper application or offer you the appropriate product for your needs if appropriate.
5. If no solution can be found after the consultation or with another product, the full purchase price excluding shipping costs will be reimbursed.
6. Returned packages must be prepaid; we cannot accept COD deliveries.

Returns & Refunds Clothing protectors and manjana clothing
Returns are accepted within 14 days of delivery.
Please contact us before returning the item to explain why it doesn’t meet your expectations.
Returned packages must be prepaid; we cannot accept COD deliveries.
We will refund any undamaged, unopened packs.

Ordering
Orders can be made via the web site, over the phone or by e-mail.

Viewing Orders
If you have registered on the web site you can view the status of your orders.

Shipping & Delivery
The shipping charge for orders under £60 is £3.50. Shipping is free for orders £60 and over.
Orders under £10 will be sent by Royal Mail second class. Orders of £10 to £60 will be sent by Royal Mail first class.
Orders over £60 will be sent by courier for next day delivery.

We aim to ship orders on the day that we receive them (normal working days).

For Ireland and N Ireland the shipping charges are: £10.50 for delivery to a business address or £12.90 for delivery to a residential address both by courier. Prices include VAT.
For shipping charges outside of the UK mainland please contact our customer services team.

Updating Account Information
If you have registered on the web site you can update your account information (e.g. delivery address etc) by using the Log In link at the top of the page.

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